Energy & Utilities
Our client a leading metering infrastructure services providers in Australia. They felt that their partner’s experience could be improved by
doing a revamp if the existing UI as it didn’t cater for all devices which was causing adoption issues with their system and a loss of revenue as
a whole.
Customer Challenge
Existing partner portal was developed in Visualforce and scalability was an issue.
Customer wanted partner portal to be available as a mobile app.
Revamp of UI/UX to make it adaptive to all devices.
Customer did not have the functionality for Multi occupancy processes where requests are managed in bulk.
Exploring Opportunity for Plus ES to enter into new market like solar to provide a self-service portal.
Solution
We built a lightning community portal.
Launched the partner portal in mobile publisher app.
Dynamic UI/UX using LWC.
Developed application requests using flows.
Implemented web-to-lead with a captcha for partners to submit EOI to become PLUS ES partners.
Integrated with Box for files and attachment management.
Intuitive dashboards and reports for partners.
Positive Impact
Post launch we saw a sharp increase in the number of users using the app/portal plus they’re also promoting new users to use the
app/portal.
Data migration helped to migrate only the required data hence the new portal is updated only with relevant and required data.
Ease of raising a request and getting information on statistics.
Email notifications on application status for requested/rejected.